Innovation Group – Enabling the future of claims management

Enabling the future of claims management

Delivering the best in class vehicle accident claims management via our IGConnectTech platform

Vehicle Accident
Claims Simplified

Innovation Group takes the headache away from brokers, underwriting agencies, fleet management companies, fleet operators and automotive manufacturers by offering full end-to-end vehicle accident and claims management. We offer a niche risk management solution with driver behaviour, risk scoring and training all in one mobile app.

Our digital platform keeps all parties updated on the progress of the incident, we are the middleman between you and your insurer and our supply chain.

What We Do

Who we work for:

Our
Solutions

We harness the latest claims handling technology but understand claims handling at its core is about people. Consequently, we bring both skill and compassion to the process. Our accident and claims management solutions are focused on simplicity, connectivity and collaboration and our reputation is built on proven performance.

24/7/365 Accident Assist

24/7 Accident Assist

In essence we have a one-stop-shop and can incorporate your roadside assistance, 24/7 after-hours and other add-on services into our offering to manage on your behalf. Alternatively our clients appreciate the single supplier aspect of what we can do in providing niche individual services like first notice of loss, car rental bookings, arranging a tow or assessing services, network and repair management, recoveries or third party proactive.

Easy Lodgement

Online First Notification of Loss tool available for incident capture, image uploads with repairer selection.
• First notice of loss capture within a dynamic form build to allow for customisation and white label.
• Non-login tracking functionality which offers a GDPR friendly view without exposing personal data.
• Immediate allocation of repairers, image capture and estimation of damage.

Easy Assess

We can service all aspects of motor vehicle assessing. Our team has comprehensive experience and expertise across all categories. Our live video assessing gives the customer more flexibility on when assessments take place. We have an independent assessing team that uses industry standard costings. The solution delivers on reducing claims costs, the claims lifecycle and an enhanced customer experience.

Supply Chain Network

We provide dedicated, centralised repair network management ensuring that repairers are committed to delivering on cost, quality and timeliness. We have strong, established relationships with our network of repairers that are built on trust. They work collaboratively with our assessing experts to minimise adjustments whilst following the most appropriate repair method.

Recoveries

Innovation Group has an excellent reputation for our strong recovery disciplines and proven track record on our recovery results. These disciplines provide sustainable benefits for our clients and insurers through the achievement of consistent recovery results. Continually applying and updating effective, positive collection strategies and processes that always treat debtors with respect.

Third Party Proactive

Early intervention is critical. The earlier we are able to contact the Third-Party the more likelihood of converting them into a preferred repair pathway. We make the interaction easy for the Third-Party. Our one client touch point triggers a chain of events that provides comfort that their vehicle is being repaired to high quality standards, that they remain mobile and that drop off and collection of their vehicle is convenient.

Driver Safety
Reimagined

Mentor is an award winning driver risk reduction app designed to improve driver behaviour, reduce collisions, licence violations and total cost of fleet ownership.